Deposit/ Payment/ Cancellation

All services are subject to availability and are not guaranteed until confirmed. Please note that full terms and conditions apply. Click here to read them.

Deposit and Payment

A non-refundable deposit of 30% (or any higher deposit which applies to your holiday) of the total value for each person referred to on the booking form is required at the time of booking. If a higher deposit is required for any particular package, this will be indicated before confirmation. The remaining balance is due 30 days before the start of the holiday, unless otherwise indicated. Should this payment not be received, we reserve the right to treat the booking as cancelled, whereby normal cancellation conditions apply.

If a booking is made within 30 days of the holiday start date, full payment is required at the time of booking, unless otherwise indicated. The contract between us is made when we issue your confirmation invoice.
At the time of booking, we require full passenger details (names as they appear in your passport).

All of our prices are in GBP and are exclusive of any bank charges or fees taken from intermediary handlers. When payment is sent in a foreign currency, we are not responsible for varying exchange rates and any discrepancies between the cost of the holiday and the amount received by us must be paid in cash upon arrival.

All monies paid are held in a trust account until completion of the holiday. This provides client’s financial protection in compliance with the European Package Travel Regulations (1992).

Surcharges and Upgrades

Should a client wish to upgrade the standard of accommodation once a tour has begun, a supplement will be necessary. Upgrades are not guaranteed.

We will not be responsible for any extra costs relating to group or individual requests/demands, without our prior consent. This includes changes to accommodation, taxis, food and beverage etc. If there is a problem that you are unable to resolve at source, please contact us so that we can help.

Alterations

Alterations by Us

Occasionally we are forced to make alterations to packages and reserve the right to do so. Such alterations can be ‘significant’ or ‘minor’. Significant alterations include surcharges of more than 10%, change of destination area, change of accommodation to a lower category. Minor alterations are all other changes and may be made at any time. We will however endeavour to inform you of any such alterations before your departure.

In the case of significant alterations, you will be informed as soon as possible and provided with 4 alternatives:

a) arrangements of a similar nature, standard and price, if available.
b) arrangements of a lower standard, whereby the difference in price will be refunded.
c) more expensive arrangements, whereby the difference in price will be paid by you.
d) cancellation with a full refund.

Alterations by you

If you want to alter any part of your confirmed booking, we will do our best to make the alteration, but it may not be possible. There is a minimum £15 fee for alterations plus any further costs due to the alteration, subject to availability.

Cancellation

Cancellation by Us

We reserve the right to cancel your holiday and charge cancellation fees (as defined below) should you fail to pay the balance when due, or if you behave in an improper manner.

We also reserve the right to cancel your holiday up to 60 days before departure for any reason. After this we will not cancel your holiday unless it is for a reason outside our control. In such circumstances we will offer you the choice of an alternative holiday if available, or full refund. If we have to cancel your holiday we will offer you:
a) arrangements of a similar nature, standard and price, if available.
b) arrangements of a lower standard, whereby the difference in price will be refunded.
c) more expensive arrangements, whereby the difference in price will be paid by you.
d) a full refund.

Cancellation by you

If you decide to cancel your holiday you must notify us as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24 hours and is effective from the day we are notified provided that written confirmation is received by us within 24 hours of the original notification.

Cancellation charges are as follows:

More than 30 days before departure: loss of deposit.
21 – 30 days before departure: 50% of total cost.
10 – 20 days before departure: 75% of total cost.
Less than 10 days before departure: 100% of total cost.

We accept no liability for any loss or damage arising from cancellations.

We strongly advise you to take out full insurance that covers the refund of monies paid in lieu of cancellation.

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